Skip to main content

User Accounts

erm4sn supports automatic user creation when connecting via OAuth or OpenID Connect. Users are assigned the Default User Access Role upon their first login.

OAuth Users

If OAuth is enabled, users do not need to be created manually. They authenticate and user onboarding happens via the external provider.

Viewing and Managing Users​

  1. View User List

    • Navigate to the User Accounts section to see all registered users.
    • Click on a user’s name to view or modify their details.

  2. Create a New User

    • Click "Create New User" to manually add a user.
    • If OAuth is enabled, users are created automatically upon login.

Adding or Modifying Users​

When adding or updating a user, the following fields are available:

  1. Enter the User Name

    • Provide a unique identifier for the user.

  2. Enter the First and Last Name

    • Specify the user’s first and last name for identification.

  3. Set the Email Address

    • Enter the user's email for notifications and authentication.

  4. Select the Default Instance

    • Define which ServiceNow instance the user connects to upon login.
    • This value updates automatically upon logout.

  5. Set the User Password (Manual Users Only)

    • If manually creating a user, enter a secure password.
    • Passwords are one-way encrypted and salted for security.

  6. Assign the User Role

    • Select the role to assign to the user.
    • This role is used for access control and permissions.

Authentication Best Practices​

Using OAuth for Secure Authentication​

For better security and automated user management, we recommend using OAuth authentication instead of manual user creation.

To configure OAuth, follow the guide: Login with OpenID Connect

Why Use OAuth?

OAuth provides better security, automatic user provisioning, and centralized access management compared to manual user account creation.